Econo Lodge West Springfield

Very Poor
Traveller Type: Traveling as Couple
  : Smoking room hot water
  : I did not like no blanket 3 pillows gouse keeper didn't clean crack pipe found in bathroom

Very Poor
Traveller Type: Traveling as Couple
  : The price was good and the one staff member whom worked during the day time. Other than her kindness and hospitality ID never go back no matter the price.
  : Yes. It was so dirty. There were no blankets. I asked for one and got told they didnt have any only the silk bed covers.

Very Poor
Traveller Type: Traveling as Couple
  : did not get to stay there their boiler was broken they booked us at a hotel up the street and they charged us $50 more dollars

Poor
Traveller Type: Traveling as Couple
  : Strong wifi
  : Not clean garbage on floor, dirty towel, very run down bathroom. Uncomfortable pillows & blankets. Noisy at night, people screaming

Good
Traveller Type: Family with Young Children

Good
Traveller Type: Solo Traveler

Fair
Traveller Type: Traveling as Couple
  : the room is complete, it has everything I need for a night, air conditioning, television, microwave and everything else.
  : the rooms really stink a lot, i have asthma and i changed rooms 2 times because the smell was unbearable of cigarettes, there are no blankets, my boyfriend and i were very cold during the night, i believe that the cleaning service needs to be more effective

Poor
Traveller Type: Family with Young Children
  : The staff was friendly and helpful.
  : The place needs a lot of repair. Our shower water ran all night because it wouldn't shut off. Cigarette burn holes in pillow cases and sheets. Or friends rooms had no smoke detector (just wires hanging) and toilet wouldn't flush. It was a place to sleep for the night.

Poor
Traveller Type: Business Traveler

Very Poor
Traveller Type: Traveling as Couple
  : the front desk lady semi pleasant.
  : I did not stay I left. the 1/3 paved parking lot was the first tell that I should not stay. the cigarette butts in the hallway were the second. the smell when I walked in the room (207), was vile, urine, cigarettes (nonsmoking room), BO and pot. the walls were stained with nicotine and dirt. the carpet was frayed and stained, which was the same for the bed spread. the light fixture was crooked and hanging off the wall. I turned around and walked out the door, and gave the semi pleasant desk person my key and left.I have emailed the property twice through Booking.com but no response. I cant even get a hold of someone at the parent company. the parent company needs to take done responsibility and invest some money to make this place less vile.