Senate Luxury Suites

Very Poor
Traveller Type: solo traveller
  : WI-FI was non-existent poor housekeeping services outdated, everything carpet beddingAdvertising on the website is extremely misleadingThere is little to no staff no snacks available And I would not recommend anyone to come here do not allow them to gain access to your credit card I had to declare a fraud claim
  : Horrible customer service Unauthorized use of my credit card no Wi-Fi services in the rooms no breakfast

Disappointing
Traveller Type: young couple
  : There was no TV,no WiFi,no breakfast they hounded me non stop till I paid 50 deposit.no towels or wash rags in rooms the young lady that checked me lied about my driver license she never gave it back to me .I paid almost 80 plus 50 deposit for that rude lieing staff.stikk wont give my driver license back
  : There was no TV,no WiFi,no breakfast they hounded me non stop till I paid 50 deposit.no towels or wash rags in rooms the young lady that checked me lied about my driver license she never gave it back to me .I paid almost 80 plus 50 deposit for that rude lieing staff.stikk wont give my driver license back

Poor
Traveller Type: Traveling as Couple
  : Close to the gala/downtown Topeka It was clean. Kitchen was normal. Microwave and mini fridge. Sink. But no stove. Still kinda nice to have that. 5 separate spaces of kitchen, sitting room, bathroom/dressing room, bedroom, balcony
  : First the girl said we weren't in the system and I could call Booking.com myself. Because on top of that check in wasn't until 3 (it was 1 pm). After I called Booking she decided to maybe restart the computer and my reservation was magically there. She must have heard me talking (on purpose) because I did ask for an early check in due to having to be at the gala at 3:30. I was working the gala. So not much choice. I know that hotel barely has anyone staying there. Parking lot only has a few cars in it and they aren't parking anywhere else because it's a bad neighborhood. So you can't tell me there wasn't a clean room in that hotel for her to tell me-House keeping isn't done yet. I had to fix my face. What's sad is it's the neatest hotel. My husband and I stayed there 17 years ago to get married and it's gone downhill since. Every year I think maybe next year it will be fixed up/cleaner. Just to be disappointed. The smell of must hits you in the face when you walk in. It's totally run down. We live in a 160 yo house so I like quarkiness. But the bed leaned both towards the headboard and to the right....with a dip in the middle. Not comfy at all. No toilet paper. The TV played the same song on a 20 second loop the whole time because there was no remote. The remote in the bedroom-batteries didn't work.

Very Good
Traveller Type: Solo Traveler

Very Good
Traveller Type: solo traveller

Disappointing
Traveller Type: Traveling as Couple
  : There was no TV,no WiFi,no breakfast they hounded me non stop till I paid 50 deposit.no towels or wash rags in rooms the young lady that checked me lied about my driver license she never gave it back to me .I paid almost 80 plus 50 deposit for that rude lieing staff.stikk wont give my driver license back
  : There was no TV,no WiFi,no breakfast they hounded me non stop till I paid 50 deposit.no towels or wash rags in rooms the young lady that checked me lied about my driver license she never gave it back to me .I paid almost 80 plus 50 deposit for that rude lieing staff.stikk wont give my driver license back

Poor
Traveller Type: Solo Traveler
  : Poor to no wi-fi service could barely make a call and any who called me could not here me I had to walk around the room to find a spot where a person on the other end to hear me and most cases they could not here me. Of I reported it there was always a reason why it was not working and they were never able to fix the problem . My son ever got any help from family manage no hel
  : No help from the manager on the property to hel brain. Strom to hep fix to fix. As if this is acceptable. I Wes a Robles They actually did nothing to help . I was extremely disappointed

Poor
Traveller Type: young couple
  : Close to the gala/downtown TopekaIt was clean. Kitchen was normal. Microwave and mini fridge. Sink. But no stove. Still kinda nice to have that. 5 separate spaces of kitchen, sitting room, bathroom/dressing room, bedroom, balcony
  : First the girl said we weren't in the system and I could call Booking.com myself. Because on top of that check in wasn't until 3 (it was 1 pm). After I called Booking she decided to maybe restart the computer and my reservation was magically there. She must have heard me talking (on purpose) because I did ask for an early check in due to having to be at the gala at 3:30. I was working the gala. So not much choice. I know that hotel barely has anyone staying there. Parking lot only has a few cars in it and they aren't parking anywhere else because it's a bad neighborhood. So you can't tell me there wasn't a clean room in that hotel for her to tell me-House keeping isn't done yet. I had to fix my face.What's sad is it's the neatest hotel. My husband and I stayed there 17 years ago to get married and it's gone downhill since. Every year I think maybe next year it will be fixed up/cleaner. Just to be disappointed. The smell of must hits you in the face when you walk in. It's totally run down. We live in a 160 yo house so I like quarkiness. But the bed leaned both towards the headboard and to the right....with a dip in the middle. Not comfy at all. No toilet paper. The TV played the same song on a 20 second loop the whole time because there was no remote. The remote in the bedroom-batteries didn't work.

Poor
Traveller Type: solo traveller
  : Poor to no wi-fi service could barely make a call and any who called me could not here me I had to walk around the room to find a spot where a person on the other end to hear me and most cases they could not here me. Of I reported it there was always a reason why it was not working and they were never able to fix the problem . My son ever got any help from family manage no hel
  : No help from the manager on the property to hel brain. Strom to hep fix to fix. As if this is acceptable. I Wes a Robles They actually did nothing to help . I was extremely disappointed

Very Poor
Traveller Type: young couple
  : Nothing
  : We showed up and the hotel is closed. It’s boarded up and empty. We prepaid for the room and it’s closed.