Deer Ave Retreat

Fair
Traveller Type:
  : the house has very high ceilings
  : There were several issues related to cleaning we've identified over upon arrival:1. There was a lot of dog poop in the ice in the driveway 2. There was a visible wet brown stain in the living room carpet close to the dining table3. There was dog food on the kitchen counter and kitchen floor4. There were ashes on the sink in the master bathroom downstairs 5. There was hair in the bedsheets on the queen bed6. There was water collecting in the bottom of the refrigerator and on kitchen floor 7. The snow had not been plowed from the balcony and was dripping into the hot tub downstairs 8. The hot tub water was very yellow and sediment.I booked this place because of the hot tub and couldnt use that, so that was pretty disappointing

Disappointing
Traveller Type:
  : Location was great, hot tub is good(the cover soooo dusty though-had to wash hands after opened it), guys was glad to see PlayStation 2 and some games(no one played though because we came for the lake), table games were a cool idea if wed have more time in there.
  : Oh man, where to start the only reason why we didnt call with all our complaints upon arrival, because we dont have kids and our dogs are well behaved and we came to spent time on the lake and not spent too much time inside. This house is absolutely not safe if youd have kids-the wooden frame in one of the doors was half way ripped out with all screws out-we tried to put it back the best we could so no one get scratched while walking there, then screen door to outside in master bedroom half way ripped out-so kids or dogs just can go right through! in the bathroom wallpaper patched with a tape everywhere toilet paper holder is broken(they left the second part there- I guess in case if well want to fix it? The shower head is has to be replaced probably years ago- it doesnt have a flow on the middle you literally have to squeeze in a side of the shower to get any water flow, and my favorite part- is shower room has carpet in there! As well as around the toilet-I can only imagine how gross that carpet is underneath a lot of thing in the kitchen was totally not washed-its absolutely disgusting, grill outside in very gross condition with covered in oil trays in it,we obviously couldnt use it. Carpet in the kitchen and around isle has so many stains its crazy.Original check in time is 4pm, when they asked what time well arrive i put 3-4pm and been told that we cant check in earlier then 4pm- and house will be ready and clean for us at 4pm- whats gave me understanding thats they probably finishing cleaning and getting house ready whats totally fine! If I didnt find house in that gross condition. Oh yeah!! Outside!! Theres a thick glass candle broken in pieces-we had to move some of it on a side so we or dogs dont get cut. Back yard has trash on the ground-some net all over, I found a rotted plum, and other little trash around as well as old dog poop in the corner!