BEST WESTERN PLUS Hartford Lodge

Very Good
Traveller Type: family with young children
  : The staff were very nice and friendly. The breakfast was wonderful, continental breakfast plus they had a chef who made items to order from a preselected set of options. These included: omelet, fried, or scrambled eggs, sausage and potatoes.
  : The pool was clean but not the greatest. We only swam once as it was mediocre. The room we were assigned was a handicap accessible (we are not handicapped) but it was on the complete opposite side of the building from the lobby and breakfast room. I don’t think that was the best location for a handicap accessible room. It was also under the stairs so no natural lighting at all. Our air conditioner was not working, when I asked to have it get fixed they gave me a series of steps to perform to reset it, which didn’t work. This was during a week of 90-100’s temps in the summer. We ended up sleeping with no AC for the 2nd night and it was eventually fixed before the 3rd night. The first night I assumed my husband had just set the thermostat higher.