Super 8 by Wyndham Shelbyville

Disappointing
Traveller Type: family with young children
  : Beds were comfortable to sleep in.
  : The employee working the day of check in was short and somewhat rude in the phone. Did not say it was Super 8 when answering the phone, 3 times, just said can I help you or hello and seemed annoyed when I asked if it was the Super 8. Also hung up on me 3 times, not saying bye or even letting me finish my question 1 time. Called and left me a voicemail that they did not have my card in file and if they couldn’t get it they would have to cancel my reservation, I have always had to enter a card number to reserve a room on Booking.com app and never had a hotel or staff tell me that. Called me back asking when we would be there because we had not checked in by 730pm and barely let me finish explaining we were coming after finishing a softball game. When my husband and daughter checked in he was rude to my husband. When they got I. The room the head board fell off my daughter bed and almost hit her, my husband called the front desk and they came and instead of fixing it they just laid it to the side of the bed and said they would get it tomorrow. Thank God it didn’t happen while she was sleeping!!! Bathroom was tiny!!! There was no breakfast available.

Pleasant
Traveller Type: solo traveller

Poor
Traveller Type: Traveling as Couple
  : Hotel smelled awful, room was run down. Shower was stained and looked dirty.

Pleasant
Traveller Type: solo traveller
  : The price was good. And the check in desk was helpful.
  : The room smells like cigarette smoke. The bedding also smells like cigarette smoke, and the bed was not great to sleep on. And there was no coffee

Poor
Traveller Type: family with young children
  : I did not request a quiet room. I requested a first floor room for a handicapped person. The faucet was broken, there were holes in the walls, no hot water.
  : Everything

Fair
Traveller Type: solo traveller
  : Beds were comfy
  : Dirty!!! Breakfast area kept light off, did not want people in there. Wasn’t any choices to eat anything. Top of coffee pot had inch of dust which solidifies that you don’t want to eat breakfast here.

Very Good
Traveller Type: young couple

Disappointing
Traveller Type: family with young children
  : The sheets seemed clean and breakfast was ready to go and on time. There is not much more positive that might be said. It was a convenient place to stay between Milwaukee and where we wanted to go. Someone got up to let us in although we arrived an hour later than anticipated due to heavy traffic in Chicago
  : The air conditioning did not work (at least the fan blew air). The floor seemed unvacuumed. The walls were dirty. There was a ring of mold around the inside of the toilet. The faucet handle to the sink was not attached tightly at all and had to be held in place just to function. Items in breakfast that were emptied out from use were not soon replenished. The clerk did not welcome or even smile - we seemed to be an inconvenience to him.

Poor
Traveller Type: young couple
  : The location was convenient and easy to get to.
  : The property is in need of repair/update. The air conditioner would only operate at one speed no matter the setting it was set to and could not keep up with the heat.

Very Poor
Traveller Type: group
  : Didn’t eat the breakfast went to a restaurant
  : The whole place needs to be updated & elevator should be built The place smelled bad