Courtyard St. Louis Westport Plaza

Poor
Traveller Type:
  : neutral
  : they were doing renovations when we got there and it was very noisy until about 5pm. I wish I was informed about this I have a son who has autism and he was very over stimulated. otherwise the hotel was ok

Wonderful
Traveller Type: Traveling as Couple

Poor
Traveller Type: Traveling as Couple
  : Very little sadly, if anything
  : We received an email a few days prior to our arrival advising that some remodeling was taking place in one wing of the hotel. We arrived to find that the swimming pool was not in use (one of our main reasons for choosing this hotel over others). Staff (in sharp contrast to another Marriott that we stayed in later in our trip) were very miserable, lacked knowledge and (with the exception of a manager that we saw on our last day) very unhelpful. Despite paying the "breakfast included" rate there was none available on our first morning (apparently there were no staff to cook or serve this) and the "breakfast" on the remaining days was very poor. Despite the manager giving us a discount following our complaint it now appears that they've charged us twice for a supplementary room that we booked for our son for one night! In fairness the remodeling that was referred to in the email was not intrusive.

Good
Traveller Type: Solo Traveler
  : Inside it was nice! Room was clean and comfortable.
  : The hotel front entrance was under construction, and the entrance wasnt well identifiedlittle yard sign. Other than that, it was nice!