St Charles Motel

Very Poor
Traveller Type: review category business travellers
  : Please remove this property from your website. The individual I met there said they no longer take reservations
  : Everything

Poor
Traveller Type: young couple

Good
Traveller Type: young couple
  : Cell phone signals were bad but Wi-Fi made up for it we asked the office manager not to go in our room but just bring towelz when needed but she went in our room anyway when we were away. This is unacceptable

Poor
Traveller Type: solo traveller
  : A cancellation/refund request was made a few hours after the booking due to a family emergency. The standard cancellation fee was 1 night. I was given the option to take the 1 night, or request an exception. I asked for an exception as my daughter was in the Emergency Room at UofM Children's Hospital in Ann Arbor - definitely not a planned event. I was told by Booking.com they had reached out to the property requesting the exception. It is now 5 days later and no response from the Hotel according to Booking.com in reference to any type of cancellation refund - not even the 1 night stay charge. The full amount of our stay has been charged and cleared the bank. We're not talking a huge amount of money - as we were only going to be there a couple nights. We understand the cancellation /refund policy but it would have been nice to at least get a reply - either a "sure, we'll help you out" or at the very least "Nope - you will be charge the standard 1 night fee" - and then refund the rest. Our stay according to booking.com is listed as complete - no reference to being cancelled, or any refund activity - and the option to send the Hotel a message is a dead link. Correction, we did get a "Thanks for Your Stay" email - too bad we were never there. This is just messed up.