Vintage Cozy Family Home near National Parks

Pleasant
Traveller Type: Family with Young Children
  : It was very clean and the beds were soft and comfortable. The kitchen was well appointed and the welcome basket held magazines and brochures for local attractions. The breakfast items also made our mornings easier.
  : The owners apparently had not checked their listing advertising and marketing in a while. They had listed that there was a washer and dryer ON SITE. We planned a 10 day trip with 5 changes of clothing and specifically booked this location so we could do laundry at the halfway point.We got to the property after an 11 hour day of hiking at Yellowstone- dirty and ready to do laundry. When I text the owner asking where the washer and dryer were, I received a google pin to a laundromat 3 miles away. He didnt ask why I was asking where the laundry was, just sent a pin. We found that rude to start out. When I sent him a screenshot of his listing, he responded several minutes later with a screenshot of it changed on the back end and said that booking had a glitch. We went to the laundromat and spend almost $8.00 for one load. I sent him a screenshot asking him for reimbursement of the laundry costs as well as for our time and the frustration and inconvenience. I asked for a $40.00 discount and received a response that it was Booking.coms fault and I needed to go to them.I called booking on our way back to the park and was told it is the sole responsibility of the property owner to ensure their marketing and advertising is up to date at all times and notify booking if their are issues they need to fix.I didnt fight the owner further, I didnt want to ruin my vacation fighting someone who obviously wouldnt take responsibility for their mistake. I received an auto message that the owners have booking send at the end of a stay - it said put the linens in the washer and dryer when you leave meaning - they obviously hadnt checked their marketing through booking since they renovated and removed laundry. So he lied when I originally text him about it and likely sent me a screenshot of him changing it right then.One of the bathroom doors also didnt latch and had a large vent in the door so whoever was in the bathroom could be heard loud and clear in the living room.

Disappointing
Traveller Type: Family with Young Children
  : It was old and tired. Poor lighting. Steep narrow stairs to 2nd storey bedrooms. Pull string light switches hard to find when arriving after dark and stairwell light only accessible at the top. Tricky in the dark. Beds uncomfortable for 2. Not bad for 1. Roll to the middle when 2 in bed. Cutlery minimal. Could be a really cute and comfortable cottage if some money is spent to fix it up.

Disappointing
Traveller Type: Business Traveler
  : We would have liked the house if it had what we needed
  : Couldn't use the stove the whole 10 days, it didn't work. We turned it on and the house filled with gas & make everyone nautious & have headaches.We also didn't like the attitude from the husband after he had to pay $100 to have the stove looked at. We wanted a way out but we were never offered one. Please be aware of staying at this house with these hosts, if something breaks while you are there and you tell them you need it fixed, they will have an attitude & resent you the rest of the time you are staying there. Also, there is no washer and dryer and the neighbors are irritated that they use this home as an Air B & B.