Del Rancho Motel

Very Poor
Traveller Type: Family with Young Children
  : It was close to our destination
  : It was absolutely disgusting. Super dirty, holes in the wall, stains, cigarette burns. Just gross

Very Poor
Traveller Type: family with young children
  : Being able to sleep somewhere
  : Clearly the employee working must've been tired or had a poor memory because they have no memory of me giving them any payment the night I got in. Came in at 10pm with my little brother for a short stay before dropping him at the airport in the morning. Explicitly stated that I wanted to pay with cash. Gave the worker 2 100$ and my debit card which he said was only for the deposit charge as I had payed upfront. Returns with my room key but as I mentioned earlier must've been tired or had some memory problems as I had to remind him to give me the remaining 85$ change. We get into the room and my autistic little brother was disturbed upon noticing several burned holes on the sheets and blankets of his mattress. Switch the bedding with him and try to forget about it understanding that this is a motel on the cheaper side. Thought whatever you pay for what you get... until I get home and notice they ended up charging me the 114.86 again to my card. So basically payed 230 dollars to stay in a place that slightly traumatized my bro. Try calling the motel multiple times and get told multiple times to call back because the employee on shift isn't there. End up emailing the motel and get given a personal phone number of who I imagine is the manager. Try explaining my situation to him and he sends me what records he has and of course none of those records include my cash payment. In the end he essentially calls me a liar and then proceeds to ignore me. Not sure if I have any recourse of having this resolved but if anyone's thinking of staying here for a quick cheap night think twice. For what I payed I could've stayed at an actual nice hotel with kind staff and presumably a place that actually keeps records of payments because this place sure doesn't.