Country Inn & Suites by Radisson Kalamazoo MI

Pleasant
Traveller Type: solo traveller
  : That it was quiet in the room was clean besides when I was checking out there was a roach inside the cabinet where the refrigerator was.
  : That the manager during checkout which I checked out in the middle of the morning before the manager shift came in and was promised my deposit of $150 back and I did not get it back when she came in. She gave me every excuse and tried to say first that the room was dirty. Then she said I smoked in the room after I came back the second time to retrieve my money when it was not deposited back onto my card for my deposit of $150. She was very rude very unprofessional and tried to make him every excuse not to repay me my money for my deposit which is very very wrong. I live on a fixed budget of disability and I do not smoke because I have a heart condition from a heart attack that I just had in December of 23. The manager of the next morning and tried to say that maybe my kids had spilled the water that they were seeing on the floor allegedly. Well I am 40 years old both of my children are 30 and 23 years old and do not live in this state. When she found that out she tried to say that I was smoking when I came back the second time after they said my refund will be put on to my account. She said she had other employee said it smelled like smoke. But when I went there I told her let's go in the room to see what was dirty in the room and to see about if we smell smoke together and she would not do that. She was finding every excuse to not refund my deposit of $150 which is very very ridiculous. I even paid $100 early check-in fee on top of my $100 room. I would never recommend dealing with these people ever again. I've stayed there in the past plenty of times and never had this problem. Never had a problem that I smoked never had a problem that I was dirty a problem about nothing. Please look into this for me and into the record of my past days of staying there.

Very Good
Traveller Type: family with young children
  : Friendly staff. Extra large rooms.

Good
Traveller Type: family with young children

Disappointing
Traveller Type: young couple
  : The location
  : My sink was stopped up and even after I spoke to the staff about it, nothing was done

Disappointing
Traveller Type: young couple
  : The location to where I had to be
  : That my sink was stopped up and no one ever came to fix it after I said something to them