Westerly Motel

Poor
Traveller Type: review category business travellers

Poor
Traveller Type: young couple

Very Poor
Traveller Type: solo traveller
  : There was NOTHING I liked about the Westerly motel.
  : My room reeked of a cleaning agent, I was told by the staff member it was Fabuloso. The smell gave me a headache, I had to open all the windows all day to try and get rid of the bad smell. The smell still lingered in the room, but not as strong. There was mold in the bedroom, garbage under the bed. The people next to me, room #6 were very Noisy until really late. One of the staff woke me up, tapping the window, then knocking on my door. I saw him drive away as I opened the door. Tried calling front desk several times due to no toilet paper and the other 2 events I described above, no answer, phone kept ringing. The couch was extremely uncomfortable and dirty. The towel racks, etc were loose, not what I expected after being renovated. NOT IMPRESSED!!! Front desk didn't ask how my stay was when I checked out. I found out their prices are different on their website, prices went up. The lady at front desk didn't care about me making a comment about the price difference. Obviously they don't care and will do very little to accommodate their customers. Don't waste your time booking here, not worth the headache or money!!!!!!!! THE WESTERLY MOTEL DOESN'T DESERVE 1 STAR, MORE LIKE -10 STARS.

Poor
Traveller Type: group
  : Staff told me twice that room had air-conditioning but it did not. Staff mixed up rooms for us and others. Got mad at me when I asked for extra towels.

Poor
Traveller Type: family with young children
  : The price and location was great.
  : When we showed up you can't check in there, you have to go to the days inn down the street, not a huge deal just would of been nice to know as we showed up around 6 and wanted to get down to the beach before dark. The room itself hadn't been cleaned from the previous people. Dirty towels and bedding all over. That was resolved, however we had to wait 45 minutes for them to get the room clean, mind you this was again around 6 pm but the front desk guy was super nice about it. I realized I had booked a queen room with a pull out sofa bed, what I got was single room with one queen bed to fit our family of 4 That was a pain. When we went to let the front desk guy know (again he was super nice and I know this wasn't his doing) we were told they were completely booked and they could give us a roll out bed. We chose not to because again, there was barely enough room for all 4 of us to move around. I was not offered a refund or even a discount. That was very disappointing. I would like a discount at the very least.

Very Poor
Traveller Type: family with young children
  : Room was tiny, freezing with no accomidations. The pullout couch had no betting wans a blood stain on the tiny thin mattress. Customer Service was abysmal.

Poor
Traveller Type: family with young children
  : Location
  : Mold smell and mold present. fridge, and microwave unplugged, staff saying it was other customers. The bathroom fan was unplugged, and the towels were damp. Only one wall heater worked.

Fair
Traveller Type: young couple
  : The location
  : Didn't get the right room we paid for. The pictures showed a kitchen and living room. This had no kitchen and living room was soo small with no TV in it.

Fair
Traveller Type: young couple
  : The fact that I was away with my husband. I enjoy last minute getaways, but want what I pay for!
  : I purchased a Deluxe Queen from you and got a Sleeper King, with a bed, tv, mini fridge, microwave, small table and a chair. No kitchenette and no couch as what was advertised and what I purchased. And the staff couldn’t care less, all they said was “I’ve heard this before”! REALLY! Then Fix it!!!!!!!!

Very Good
Traveller Type: family with young children