Club Ocean Villas II a VRI resort

Very Poor
Traveller Type: Business Traveler
  : We did not like anything during this stay. We will never stay here again!
  : The photos on Booking.com showed 5 pictures of the unit on the canal. That is why we booked again at this location. When we arrived at 7:00 pm Monday, May 10, 2021, and picked up the keys in the lockbox, we were booked in 195. Not a canal view. I called the after-hours, and I received a return call from Beverly. She said the canal view was only for owners. I asked why they had so many pictures of that view if those units were not available. She said the pictures were of the entire place. 5 pictures were showing the canal view none showing the interior units. The pictures were very deceptive and leading you to think that is what you are booking. Tuesday morning, I went to the condo office, and Beverly said she said she would try to get us at least a couple of nights on the canal. She said she couldn't promise. I told her the toaster was rusty and disgustingshe said I can get you another toaster. I told her the hot water dispenser leaked water all over thekitchen floor, and I had to clean up themess. She said they are taking those out. I told her there was no glass top on the table on the deck. Shesaid I can get you a table. She had answers for everything. Too bad she didn't follow thruexcept for the new toaster. By Wednesday afternoon, I stopped by the office to find out about the glass top for the table. A different woman wasworking. I told her I couldn't sit outside and eat because there is no glass on the table. She called someone on the radio, and they said they don't have glass for the table. I stopped in the office Thursday morning. Beverly was working. I asked her about switching rooms to the canal view, and she said there was nothing available. I asked about a table with a top to eat outside and an umbrella for the deck. Shesaid I can get you a table. I said that's what you said Tuesday morning. The other woman in the office said maintenance knew about the table.

Wonderful
Traveller Type:

Very Good
Traveller Type:
  : convenient. familiar. quiet
  : this unit could use some updating of general furniture but it was fine for my stay.