Hilton Garden Inn New York Manhattan Midtown East

Very Good
Traveller Type: Traveling as Couple

Wonderful
Traveller Type: Family with Young Children

Pleasant
Traveller Type: Family with Young Children
  : Good size of the rooms for Manhattan. Very confortable beds. Free coffee next to reception in the mornings. Safe area, next to subway.
  : No resoect about booking made, absolute lack of interest in customers from some of the staff.We had booked a triple room for 4 nights (we were traveling with our daughter). When we arrived, they had sold our room. They gave us 2 rooms and promised to sort it out the following day. On day 2, they did not only not give us our room, but they again had sold one of the rooms to sonebody else (Casey said there was a leal ave, not trie, they dold it) and made us move things to another room, again. It was a joke, new room was just next to all machines with the worst noise, so we had to change againWe can flex on options, but if the hotel makes a mistake, at least they would need to try and disturb customers the least, not to say compnsate. When explaining to Casey that this was not ok to be packing and unpacking, he rudely talked over me saying that a room would not appear by magic (it was day 2) and basically threw the key to me. Other customers offered even to Exchange, it was really an upsetting situation when all you want is to have the room you just booked or at least avoid having to pack and unpack 2 of the 4 nights. In all the moves, i lost one earring that never appeared. A girl at reception tred to help at that occassion, with no luck.A lot of noise from people partying in rooms at the weekend, although thats not hotels fault.Premises are ok however it is really a pity that they only think about making money and dont put customer at the centre.