Hotel Impala

Policies

WiFi is available in all areas and is free of charge.

No parking available.

Pets are allowed. Charges may be applicable.

Children of any age are allowed.
Children up to and including 4 years old stay for US$35 per person per night when using an available cot.
No extra beds are available.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform Hotel Impala by LuxUrban in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.
In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.
Food & beverage services at this property may be limited or unavailable due to Coronavirus (COVID-19).
Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.
Due to Coronavirus (COVID-19), this property has reduced reception and service operating hours.
In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist.
Due to Coronavirus (COVID-19), this property adheres to strict physical distancing measures.
Due to Coronavirus (COVID-19), please ensure that you are only booking this property following the local government guidelines of the destination, including but not limited to the purpose of travel, and maximum allowed group size.
Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.
A damage deposit of USD 250 is required on arrival. This will be collected by credit card. You should be reimbursed on check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property.
Please note: the property will pre-authorize credit cards prior to arrival to guarantee reservation.

Credit card used for reservations must be presented upon check-in.

Please note this hotel can only accommodate pets weighing 20 pounds or less. Pet fee applicable per stay and per pet of $350 USD non refundable.

For reservations of 4 guests or more, rooms 50% deposit is required.

Please note additional fees will apply for reservations of 4 or more guests.

Please note the resort fee includes the following:
- WiFi
- Beach towels
- Local phone calls
- Concierge services