Rock Castle Resort

Very Good
Traveller Type:
  : The site is beautiful and Elias was the best host. Very personable and went above and beyond to make sure our stay was comfortable. We were quite satisfied with our stay.
  : The cabin is a bit rustic but it's one of the ones that hasn't been renovated yet. It was still very comfortable and it's handy to have a bar fridge in the room. It's about 5 minutes away from the main tourist area which was perfect.

Good
Traveller Type: Family with Young Children
  : Location was great
  : Beds , they were hard as a rock , everything else was pretty good ..

Very Good
Traveller Type: Traveling as Couple
  : Facility did not have food on site.

Wonderful
Traveller Type: Traveling as Couple
  : Great location, the owner allowed me and my partner to upgrade to a better room for no charge. Very friendly staff.

Very Good
Traveller Type: Traveling as Couple
  : Location, little cabin, pool!Staff
  : Broken tile, not enough towels no wash clothes.No microwave

Good
Traveller Type: Solo Traveler

Very Good
Traveller Type: Traveling as Couple

Very Poor
Traveller Type: Traveling as Couple
  : NOTHING !!!
  : We rented a chalet. When we arrived, we waited for an hour to have it cleaned. The building they were cleaning looked smaller than we had planned. What a SHOCK when we stepped in. It was not a chalet. It was 1/2 of a small cabin . We had to walk sideways to get to the closet, which turned out to be the bathroom. There was a micro fridge with a microwave on it. It was only part of that small building. We booked a one bedroom chalet. It had a kitchen, living area and bedroom. There wasn't even a place to put the small dog bed. We could not spend a week in there, not even a night. We directly asked for our money back. The owner showed me how booking.com put me in that room, and he did not. I was told booking.com had to do the refund because he had already lost $25,000.00 this year because of them, and he wasn't It letting it happen anymore. It took 3 hours to get our money back. The owner called booking.com and actually yelled at then, said bad words, said he wanted his money and fees back, if we were going to get a refund. He kept screaming at the very nice lady who also had us on hold on our phone. We were in the office and heard it all. We finally said, "Just give us our money back so we can go elsewhere," and the kind woman on the phone said, "Listen to your customer. He only wanted his money back first. It was a total NIGHTMARE. We had a miniature poodle SERVICE dog that he knew about in advance. He was going to charge us for him. He said that because booking.com has such high fees that I had already paid, he would not charge for the dog. Also, he said there were no dogs allowed in his chalets. As we were walking our dog waiting for our supposed to be chalet to be cleaned, we saw a dog looking out the window from a building the owner said was a chalet, barking at our dog.

Wonderful
Traveller Type: Traveling as Couple

Very Good
Traveller Type: Traveling as Couple