Poipu Shores

Wonderful
Traveller Type: review category business travellers

Poor
Traveller Type: review category business travellers
  : The location and ease of this property, Poipu Shores, was amazing. Can't beat the oceanfront and hearing the crashing waves all night (it is loud if that bothers you). You are paying for location. The Kauai-sourced gifts at check-in (Kauai granola and chocolate covered macadamia nuts) were much appreciated. I loved watching the sea turtles every day!
  : Booking did a bait and switch, as evidenced in the photo at the top of this review request -- it is NOT the unit we stayed in. We booked a nicer unit (101A, pictured above) and were assigned a different unit that was worn and dated, although ocean-front in the same complex (different building). Furniture all needs to be replaced in this unit 101B. Air conditioning worked, but thermostat was unpredictable and the unit leaked water. It is certainly not a $500/night property. Booking referred questions to Vacasa since they are listed as the "owner" of 101A, and there was no way to contact the human owners, who (after some investigation) did not know their unit was being sold on Booking.com. On top of that, Booking's fees were outrageous: I'm not talking about tax (15%) or cleaning ($211). Those I can accept, but in addition to those, Booking charged a destiination fee, a tourism fee, a property service charge and a resort fee. ALL of those. $700+. REALLY? Between that and the unit change, this stay felt like a ripoff. The bill was $639/night.