Quality Inn near MCAS Cherry Point

Pleasant
Traveller Type: family with young children
  : The staff was very friendly and the hotel was clean. Overall it was a good hotel for the price.
  : Definitely needs an update and new mattresses. They had dips in them, and we had to switch rooms because the tv didn't work.

Wonderful
Traveller Type: family with young children

Disappointing
Traveller Type: young couple
  : Breakfast was nothing special cereal or waffles no choices of any other hot foods
  : The room floor was disgusting. After the very first shower the mat that was on the floor was completely soiled from dirt and grime on the floor. I had to go to desk and ask for extra washcloths to clean My floor so I felt just a little more comfortable walking on it.

Pleasant
Traveller Type: young couple

Very Good
Traveller Type: review category business travellers

Poor
Traveller Type: young couple
  : Convenient to food and shopping. We chose this property because it was pet friendly. We were greeted by Linda and she was truly the highlight of our stay. She is very pleasant and customer service is her top priority! The new flooring in the rooms was nice.
  : Our room (king size) was not clean (sheets were not changed, fridge was not cleaned out), Linda called the manager and explained the situation. Linda returned, tried another room (it smelled of mildew due to a leak). so she upgraded us to a suite on the second floor, to a room she knew was clean (because she cleaned it). Then got reprimanded for making that decision the next day.There is a lot wrong with this hotel. Leaks, poorly run staff, unclean, trash spilling over at the entrances, smoking in rooms, just to name a few!Our first morning, we went down to breakfast around 8:45, yes it was close to their cut off time of 9am. Very poor selection of breakfast food! Waffles (which you make yourself, they were good), Hockey pucks for biscuits, only blueberry bagels and blueberry muffins, cereal and strawberry yogurt. We sat down to eat and the manager, Shannon is at the front desk and she kept watching us. I felt very uncomfortable and wanted to leave. My husband insisted on staying, it wasn’t 9 yet. At exactly 9 she marched over, turned off all the juice machines and started putting food away. Never asked if we wanted anything else or even said good morning.We have a dog, answered yes when asked at check in, but explained she was at my daughter’s house. Brought our dog to the room very late evening of our second night, (where we were going on day 3 did not allow pets and she didn’t do well at my daughter’s). We returned to the hotel, I take our dog outside and the manager, Shannon, quickly walks out firmly telling me I can’t have a dog on the second floor, she charged me $150 for her being in the room and that she was barking (come to find out she was barking because Shannon kept knocking on the door!) I told her you put me on that floor because your housekeepers don’t know how to clean rooms. She said we could move to a double room. I said no, I don’t want a double room, we are in a king. She said we could move to another hotel then.