Spicer Mansion

Very Poor
Traveller Type: young couple
  : Location & Facility
  : Double booked - no room - found out at check-in - got a free lunch, a promise from the owner Brian of a $200 credit and 2 future nights - credit never came and requested compensation for last minute booking of another hotel - NO credit and no compensation but we could travel back for 2 nights in the future. If they make offers to credit or compensate, they should honor them. I would have been happy with the difference that I had to pay for a last minute room but the manager who called me left no room for discussion and showed no inclination for customer satisfaction. If you still decide to stay here, call the night before to ensure that you have a room.

Good
Traveller Type: young couple

Very Good
Traveller Type: young couple

Very Poor
Traveller Type: family with young children
  : Charge resort service while no service is provided. It just a house which provide so so meal service!
  : Definitely can not charge $68 resort service fee without resort service. Booking.com didn’t mention it will charge $68 resort service fee!!

Wonderful
Traveller Type: young couple

Fair
Traveller Type: young couple

Wonderful
Traveller Type: young couple

Disappointing
Traveller Type: family with young children
  : The grounds & mansion are stunning. Breakfast was great & the front desk person who set up our smores on the property was great. However, this was not even close to a 5-star experience in terms of customer service - I have had better experiences with Holiday Inns & due to that I think I would not come back in the future, which is unfortunate as the Mansion is lovely and has a lot of potential to be a very luxurious stay.
  : I was really excited about this booking, however, fees, room, and pricing changed several times with no explanation until I followed up several times, which created a stressful stay. When we arrived we were told the room we booked was no longer available (after I had to call out it wasn't the correct room) and were given a subpar room in comparison. At first, they were trying to charge us the same price for a different room until we complained - no accommodations were given for this error and changeup. Really disappointed in the room we received and had no heads up about the change. I would have liked to have known prior and had the option to cancel our booking as the room we got had incredibly low ceilings and overall lacked the charm of the room we were expecting as well as didn't have the bathtub (which was the only reason I booked the room I booked). The front desk continuously gave us different information and there was general rudeness and lack of organization. We were given a lesser price for the room after complaining but when we went to check out they tried to charge us the booking price again and were very rude when I tried to correct them - until they finally realized the error on their end. Overall way too much miscommunication & lack of consideration on their end. I am not a pushy person and understand errors happen but every step of the way there were problems, forcing me to push for more information rather than any proactiveness on the part of the staff. Also, we were charged upfront (which is not what booking.com said) and were charged additional fees, not in the original booking that were unexpected. Just not at all what we expected and overall disappointing experience.

Wonderful
Traveller Type: review category business travellers