Days Inn & Suites by Wyndham Grand Rapids Near Downtown

Very Poor
Traveller Type: young couple
  : Absolutely nothing! I woke up covered in bug bites, the sink had a broken pipe so every time I turned on the sink the water immediately flowed all over the floor, the tub was absolutely disgusting and wouldn’t stop dripping and I had the absolute worst customer service of my life.
  : Everything! Like I said previously I woke up covered in bug bites from lord knows what! The sink was busted so every time we turned on the water all of it flowed all over the floor! The bathtub looked absolutely horrendous and it wouldn’t stop leaking and dripping all night! Not to mention the fact that I disclosed all of this with the staff at the front desk AND over email and they stopped responding and ignored my request for a refund for such an awful night and experience. I will be reporting this to the BBB because this is utterly ridiculous and I feel as though I have not been accommodated for this shitty experience! No one should have to wake up in the morning screaming because they’ve been getting eaten in their sleep by bugs!

Pleasant
Traveller Type: family with young children
  : It was close to where we had to go and close to places to eat.
  : Needs a lot of updates and it wasn’t cleaned throughly. There was a partial bottle of conditioner left in the bathroom of the room we stayed in. Ice machine on our floor didn’t work either. Parking lot had trash in it to, just not appealing to stay at.

Poor
Traveller Type: young couple
  : The staff were nice. The room was ok.
  : The pool area wasn't good. The hot tub was completely taken out and covered by a board. We booked this one for the hot tub. The arcade was terrible and most of the games were broken. In our room the fridge/ freezer had a wall of ice on the back wall of the fridge. It didn't keep anything cold.Some of the guests seemed like they were up to something and gave us the creeps.

Very Poor
Traveller Type: young couple
  : I liked that I was able to at least try to sleep in a room instead of the hospital with my sister during my visit
  : I didn’t like that after being given a total price with taxes and fees included, the property staff attempted to charge me an additional $200 for my cat for the 4 night stay. I also didn’t like that after 3 room changes due to a shattered TV in the first and a broken AC in the second I had to cut my losses with an unsecured toilet seat, peeling enamel in the shower basin, black mold, blood stained pillows, and curtains that looked as though they were ejaculated on nor blocked out light, because I did not want to over stress my cat more than he already was. The only pool on the property was a rusted bare steel basin on the 5th floor, and had rusted pipes from the old ladders sticking out of the ground with the new ladders. On top of all of that every night coming back from the hospital, I would have to return to the front desk because my key card to access my room had been disabled, and would have to wait 10 to 15 minutes only to be told that they didn’t have anybody checked into the room I was staying in.