Bridal Veil Lodge

Good
Traveller Type: Family with Young Children
  : Location was remote and ideal. Close to the mountains.
  : The house was a little dirty. Cobweb on the lights , the porch, even the front entrance we had to touch, so gross. the screen doors were broken so were swamped with flying bugs the first night and couldnt sleep . We spent the night vacuuming them. Had to stuff the holes with paper and cloths the next day for bugs. Some of the outlets were not working. There was no instruction for the fire pit. The baking pans were found dirty and greasy in the oven. The welcome card didnt have my name , it was someone else (Carla). The Wi-Fi code they gave me was wrong, but they had so many old ones they dont throw away after customers in the drawer , we found one that worked.

Fair
Traveller Type: Family with Young Children
  : Fairly close to Lincoln where we wanted to stay. Plenty of room in the house, washer & dryer, private, garage to store our bikes, deck with a nice view, propane fire pit table on deck, lots of windows and sliding glass doors.
  : IT WAS NOT CLEAN UPON ARRIVAL!!! WE STILL HAVE NOT RECIEVED ANY TYPE OF REFUND OR CORRESPONDENCE FROM BOOKING OR VACASA!!!! We are supposed to get a cleaning service refund as well as the first night. The beds were slept in, dirty bathrooms, hair in wastebasket, clogged toilet in one bathroom making it unusable for our stay, hole in the wall in one bedroom, broken twin bed in another bedroom, old food in the fridge causing the house to smell, garbage spilling out of cans in the garage also contributing to the smell, dirty dishes in sink, full dishwasher, dirty coffee pot, dirty bath towels hanging, etc. I had to spend my first night cleaning so my family could stay in something somewhat clean, cleaning crew did not come out until the following afternoon, they were supposed to call when they went to the house and they didn't, last day cleaning crew arrived 1/2 hour before our checkout time causing us to rush to get out. I called multiple times and I have yet to hear from anyone! I am NOT happy and will NOT use Vacasa again! And I am considering discontinuing use with Booking. Not a nice arrival or departure experience at all!!!

Poor
Traveller Type: Family with Young Children
  : The size of the house
  : The house was completely filthy. Dirty bathrooms, All the dishes were dirty. One cup was in the cabinet with dried sugar. We stood in the same house the last week of august last year. And all the damage is still there. The walls look like they haven't been painted for years. . This time there were no curtains. All the screen doors were broken, no trash barrels. The master bedroom had bugs in the bed. Don't stand on the deck when it is wet, The wood feels like you are going to go through it. Some of the windows are broken, we had to manually open and close them by pulling them Open and pushing them shut. All week I was assured somebody would come and fix the issues. After I checked out they finally got back to me.