Casa Caribe at Las Casitas Village

Very Poor
Traveller Type: group
  : the grounds were well kept
  : The service was horrible it took 4 hours for a response from someone on our day of arrival, the code we were given to get keys wasn’t correct. Out of 4 tv’s only 1 worked, washer/dryer never, worked. Drawers and several items were broken in room eg. safe. refrigerator. toilet tissue holder. just to name a few. Mildewed smelly sheets on one of the beds. Front door lock wasn’t working properly. Had to secure with a chair at night to feel safe. NO SENSE OF URGENCY! EXTREMELY DISAPPOINTED! No one came to speak with us while we were in the room after giving us a time that someone would be there.

Poor
Traveller Type: family with young children
  : Uncomfortable beds. Non-working TVs. Tried 3 times to contact someone from property. Unless you want to do absolutely nothing and stare the ceiling, this is the place. Otherwise, I recommend you book a Casita Village thru the hotel website.

Fair
Traveller Type: group
  : quiet, privacy,nice view.
  : unclean for my standard, air conditioner and fridge not working properly. No access to Palomino Island or even step on the resort. staff unresponsive, called 4 times never responded. dining table and chair not work, could not sit to eat with my family, and table in the balcony was very dirty. I was very disappointed, sent a note about the uncleanliness of the balcony, there was no response, but when stepping out to the balcony, there was a man taking photos of the balcony, very uncomfortable.

Pleasant
Traveller Type: family with young children
  : The ocean view and the pool were amazing. The location of the property was great and we were able to use the
  : We had a 3 bedroom suite - 8 people in our group but 10 pp capacity. The kitchen was poorly stocked - ie. not enough glasses or plates for 8 people, much less 10, a tiny 5 cup coffee maker. The rooms were all big but sparsely furnished - only a couch and one chair in the living room; dining room table was for 4 people. The three TV's in the place had Amazon Fire but we could only get one of them to work. WiFi was incredibly slow - we just used cellular when researching restaurants and activities nearby. We were charged an add'l $50 per night per person over 2 people - but why have a room rate for a three bedroom that doesn't cover all the people who can fit in there? And what is the add'l charge for? There is no breakfast included and not enough supplies for those extra people. Also, on the second day, we woke up to no water in the Villa. None. We couldn't brush teeth or shower as we were trying to leave for the day. The fountain outside of our front door was running so it wasn't an overall facility problem - just our villa? No one answered the phone when we called, had to leave a message and send an email. We did get a call back 45 minutes later saying they would reach out to the Home Owners Association. It came back on its own 15 minutes after that. Lastly, because there is no reception/check in, it took many emails back and forth over a couple days to fill out "guest registration" and "credit card" paper work. If you are traveling before your stay, make sure to check email as they won't send you check in information until all the paperwork is done. Be aware of the fine print - if you want to check in earlier than 4pm you are charged $25 per hour of additional stay and if you check out later than 11am you are charged $75, unless approved beforehand - then it's $25 per hour. Also, upon departure you have to text a video of how you leave the place.

Good
Traveller Type: family with young children
  : Large and spacious, comfortable rooms. Small kitchen. Nice dining room. Bathrooms are old need remodeling.
  : Kitchen was dirty at arrival, floor was dirty with food and ants. The cabinets in side were never cleaned. Under the kitchen sink was extremely old with dirty items left behind. Broken toaster.

Fair
Traveller Type: family with young children