Cresthill Suites Syracuse

Very Poor
Traveller Type: family with young children
  : Safe Location and quiet. Room Suiet was a good size for 3 Adults with horrible pullout couch. Sheets were clean. Bathroom & kitchen clean. 3 women on holidays. We felt safe
  : Only 1 room card was given to us. 3 adults in room? Had to ask for 2 more cards. Front desk night clerk was dismissive and rude about it. Too much extra work? No sheets for pullup coach. We had to ask front desk for sheets. No pillows were given. Front desk night clerk was dismissive and rude. There was a smell coming from the boiler room on Friday. It got worse on Saturday. It was so bad, it smelled like the gasses from biowaste. Woke up on Sunday with a headache scratchy throat and stuffed up noise. Not sure what was going on. We complained to Night clerk. She was rude and dismissive. Bedroom Latch was open. Bedroom Fire Alarm was dangling from ceiling. Not sure if it was in working order. No sheets for pullout couch. Mattress for pullout couch was so old you could put your knee through it. The coils were felt through the mattress. Was a horible experience . Roo.s large but outdated. Kitchen and bathroom clean. Room looked clean however carpets and couch could use steam cleaning.. we had pillow cases(no pillows) so used the two pillow cases as a head rest. They had a party in the conference room on Saturday afternoon. The garbage stayed in the hallway till Monday morning. Some garbage spillage in hallway. Reported to night clerk who reported it was not her problem... rude and dismissive. Don't think they were prepared for the amount of people they had on the weekend. Shortstaffed. Cleaning crew on Monday seemed overwhelmed. Breakfast was basic. No fresh fruit (fruit in cup) or cooked oatmeal only instant packages. Eggs sussage low cal yogurt cereal waffles some kind of French toast fruit in a cup bread for toast Basic.. very basic... I think next time we may stay next door at the other hotel. Smaller rooms but probably a little more updated and clean. Should have been priced as a motel...

Good
Traveller Type: family with young children
  : The pool was well maintained. The breakfast was great. The staff was pleasant.
  : We had to get the toilet repaired. Also, we had to ask for sheets and an extra blanket. The couch had cigarette burns in it. The curtain rod was broken. There were no eating utensils and barely any cooking utensils.

Fair
Traveller Type: family with young children
  : The eggs at breakfast were horrible, never tasted scrambled eggs that tasted so bad!! The pillows on the beds were so small and uncomfortable, woke up with a stiff neck and headache! Blunts all over the outsides tables by the pool area!!

Fair
Traveller Type: family with young children
  : Breakfast was decent and staff were helpful. Location good
  : Door to bathroom didn't close. Room smelled like cigarette smoke. Cracked tiles, shower faucet faulty,