Sonesta ES Suites Minneapolis-St. Paul Airport

Very Poor
Traveller Type: Family with Young Children
  : Nothing
  : Pool was closed for the rest of the summer which they said it was open until Labor Day, room was dirty and had a lot of damage/broken things, strong musty smell in rooms, bed bug in rooms

Very Good
Traveller Type: Business Traveler
  : Location
  : Rate

Very Poor
Traveller Type: Family with Young Children
  : I had like the idea of the size for me and three teenagers and my husband
  : The fact that I had booked this hotel 9 months ago for a Labor Day wedding when we are 7 hours away from home travel all day had confirmed my booking before we left get there at 9:00 at night on a Friday and was told that they overbooked and they tried to get a hold of me to tell me I no longer had a reservation and every hotel in the area is booked because it's a holiday and she was very very rude at the front desk which I find highly doubtful that they tried to contact me at all being I booked on here and all my information is there and I had just received a confirmation email prior.... I should have believed it's reviews before I even booked I would not recommend giving this place your credit card to book it or the confidence that you'll have a room when you need it

Very Poor
Traveller Type: family with young children
  : I had like the idea of the size for me and three teenagers and my husband
  : The fact that I had booked this hotel 9 months ago for a Labor Day wedding when we are 7 hours away from home travel all day had confirmed my booking before we left get there at 9:00 at night on a Friday and was told that they overbooked and they tried to get a hold of me to tell me I no longer had a reservation and every hotel in the area is booked because it's a holiday and she was very very rude at the front desk which I find highly doubtful that they tried to contact me at all being I booked on here and all my information is there and I had just received a confirmation email prior.... I should have believed it's reviews before I even booked I would not recommend giving this place your credit card to book it or the confidence that you'll have a room when you need it

Good
Traveller Type: review category business travellers
  : Location- Full kitchen
  : Room carpet was soiled

Fair
Traveller Type: Business Traveler
  : I liked the location and the spaciousness of the room as well as the balcony and the fact it had an oven in the room.
  : The bathroom, the tub and toilet were heavily stained and rusted. The carpet was so dirty my daughters feet were black from walking on it barefoot. The kitchen table was wobbly and unstable. The shelf in the bathroom was broken in the closet and there was glass on the patio. The neighbors above me kept throwing trash down in front of my door

Very Poor
Traveller Type: Family with Young Children
  : They don't answer the phone. Pool was closed and had no way of knowing til arrival. We canceled and went elsewhere

Very Poor
Traveller Type: Traveling as Couple
  : nothing
  : room was disgusting. we did not stay there.

Very Poor
Traveller Type: family with young children

Very Good
Traveller Type: review category business travellers
  : Location
  : Rate