WoodSpring Suites Colorado Springs

Very Poor
Traveller Type: solo traveller

Good
Traveller Type: young couple
  : Price
  : Clients were noisy.

Good
Traveller Type: young couple
  : No shampoo conditioner and soap. No ice

Very Poor
Traveller Type: family with young children
  : The fact that I was unable to check in and yet still got charged for a stay that never happened

Very Poor
Traveller Type: family with young children
  : Location was nice.
  : The room I was in cost over $100 and had to just lay there and listen to everyone else on the hallway! The tv didn’t work in the room I was in with a child! It was horrible and they did nothing to try to fix the tv! Would NEVER stay there again!! Will be contacting someone tomorrow about this stay! I want a refund!

Good
Traveller Type: family with young children
  : Helpful and friendly staff.Accommodations were clean.
  : Not enough towels.Price was very high as inflation is everywhere currently.

Very Poor
Traveller Type: young couple
  : Nothing
  : Service was horrible. Was told I could check in at a certain time, when I went they told me they were short staff and I couldn’t check in the time they told me prior. I had to wait 3 more hours. When checked in, the room was DIRTY! Dog hair everywhere on the floor and on the bed! The room stunk so bad! I had to go ask for a broom to sweep up the hair, then I noticed dog hair on the bed because it got all on my black shirt. Went to the front office to ask for a different room.

Very Poor
Traveller Type: group
  : Did not eat. Room was not clean. Floor was horrible. Bobby pin stuck to the floor. Shoes stuck to the floor when walking. Feet black after walking without shoes. No remote for the TV. No Shampoo in bath. Towels was worn out and rags. Behind the bed had not been cleaned in a long time. Hair in the bath sink. No sound barriers, could hear conversations and noise. Slept in clothes as the beds were not clean.
  : Location, staff pleasant when we checked in and out.

Very Poor
Traveller Type: family with young children
  : Terribly misleading.. booked stay for my family traveling with a small child for emergency stay near hospital. Was told it was very sketchy area with many homeless and drug addicts in and around the facility. Trash left in the room from last visitor and in the hallway for days. Photos on web page not realistic. .

Very Poor
Traveller Type: family with young children
  : Evidently, even though we had a confirmed reservation, the hotel was over booked. After checking in, receiving our room keys and unloading our luggage, there was another family staying in our room. After 10+ minutes of trying to locate the person who was supposed to be working the front desk, and explained what had just happened, we were told that they did not have a room for us. The staff was rude and not willing to help us find a place to stay after traveling for 10 hours. Would not call another location (same hotel) to see if they had any rooms available and was not willing to provide us 2 single rooms for what we had previously paid. (Not even for just one night) Now I have the worries that potentially this other family was staying in our room under our reservation and my credit card was charged 2X. Will be contacting corporate office.