The Esmeralda Inn and Restaurant

Very Poor
Traveller Type: family with young children
  : 1 emailed the property several times the morning of the trip because of a weather advisory . High winds that could gust up to 35 mph. Also it showed the possibility of winter weather. They assured me it was a little windy but snow wasn’t there. I said ok finally but I didn’t want to go there with my 11 yo grandson if any of that was going on. I made 6pm dinner reservations too. we arrived at 6p and was told that the dining room was closed so we had no dinner and the power was out since before 2pm I was told I would lose my money either way because you have to cancel 10 days in advance! I didn’t schedule that far in advance! They said they would give us flashlights and blankets?! A five star place has no generator? we went to the room but decided it was too cold. Temp for the night would be 17 degrees plus wind chill and my grandson already had a cold. we rode 20 mi up the road and stayed at the Hampton Inn. I took the keys back the next am. I was told the power came back on about 1030pm and got an apology but no gift certificate for another stay which I think is awful!! Their PR leaves a lot to be desired!
  : See the above!

Pleasant
Traveller Type: young couple
  : Location was ok, looked at the mountains, beautiful grounds in the front. Excellent massage persons, We both enjoyed that and would come back for another one
  : Went there to have a relaxing day, was upset that the Jets didn't work on Hot tub and was told they had been out for awhile. For the price of everything room, dinner etc. it was ok. Friends saw the picture of dinner on a ad, and I am sorry to say that it didn't live up to expectation. Breakfast was ok, It was some kind of quiche, it was very doughy. Breakfast muffin was excellent. Fruit cup, juice was good.Just should improve on main part, I know it is hard when you don't know how many people etc. It would be better to come away with Wow was that great! We are generally not complainers.