Grand Staircase Inn

Good
Traveller Type: Traveling as Couple

Very Poor
Traveller Type: Traveling as Couple
  : They had a water line break and notified us by email while we were traveling. Fortunately I happened to look thru emails to find the destination address and saw the message. They never called. the sister hotel they referred us to never returned the ca

Very Good
Traveller Type: Traveling as Couple
  : comfy bed, good shower, frig and microwave, spacious
  : a bit austere

Very Poor
Traveller Type:
  : I DID NT !!!!! IT WAS CLOSED !!!!! SIGN ON DOOR WITH INSTRUCTIONS TO CONTACT ANOTHER PROPERTY!!!
  : it was closed upon arrival.

Pleasant
Traveller Type: Family with Young Children
  : The place was closed, apparently for months, before we arrived, without any notice at ll We went to the office ,found it and the rooms empty and a small scribbled note saying our reservation had been moved to another place in another town about 5 miles away
  : If a place is closed and they take your money, is that defined as theft? Also, no coffee maker in the room

Wonderful
Traveller Type: Solo Traveler

Good
Traveller Type: Traveling as Couple

Wonderful
Traveller Type:

Very Good
Traveller Type: Traveling as Couple
  : Our reservation was transferred to the Red Ledges Inn in Tropic because the Grand Staircase Inn had water damage from a watermain break and couldn't accommodate us. So this rating is actually for the Red Ledges Inn. Thank you for taking our reservation.

Very Poor
Traveller Type: Traveling as Couple
  : TLDR: GrandStaircase Inn was uncommunicative and took our money for a booking even through they were closed and had no intention of providing the booked accommodation. Booking.com would not cancel our booking or provide us with a refund even though the accommodation could not be reached for months and the reviews on their own site indicated that it was closed. We booked prior to other reviews indicating that the Grand Staircase Inn was closed. When we saw those reviews we called booking.com who said they could only cancel the booking if GrandStaircase Inn agreed. We repeatedly tried to contact GrandStaircase Inn for weeks without any response. Booking.com was also unable to contact the accommodation, but refused to cancel our reservation. We received an email from GrandStaircase Inn a day before our stay (halfway through our trip - also we are not from the US so had limited wifi access), indicating that they had re-booked us elsewhere. Given that we knew it was closed we had booked other accommodations as we did not want to be stranded in the middle of our trip. Overall this was a terrible experience, a huge waste of time and unneeded stress.