Best Western Red River Inn

Very Poor
Traveller Type:
  : Nothing, Place was trash nothing worked rooms were dirty refrigerator broke no Toilet trees in the bathroom just gross.
  : The entire stay was awful the place was dirty. There was no help worst ever nasty and I wanna refund I was overcharged.

Disappointing
Traveller Type: Traveling as Couple
  : The location
  : The main reason we got this room was to enjoy the pool. Got dressed to swim, as no warning was given upon arrival, and pool closed for maintenance, therefore unable to swim.

Disappointing
Traveller Type: Traveling as Couple
  : Good choice of foods.
  : No Cable no TV when you stay at a hotel you expect to be able to watch TV. Indoor pool was also closed!

Very Poor
Traveller Type: Traveling as Couple
  : 10 pm. Walk in tired and exhausted. We are advised that our room was canceled. We dont have reservations. Its too late we call couple places but cant find room. We had to sleep in the car. Never got a call during bathe day nothing

Very Good
Traveller Type: Family with Young Children

Wonderful
Traveller Type: Family with Young Children
  : Great location and price was great! Breakfast was delicious and staff was super friendly. Large room and bathroom.Highly recommend staying if in the area

Very Poor
Traveller Type: Family with Young Children
  : Horrible service. Could not find my booking.com reservation
  : Horrible service. Could not find my booking.com reservation

Very Poor
Traveller Type: Family with Young Children
  : Nothing!
  : Saying this is a horrible horrible hotel can't possibly convey how bad this place is!We stayed at the Kiowa casino hotel the night before but didn't have reservations for Sunday night, so we wanted someplace close. When we were checking out, I told them that we were going to the Red River Inn Best Western for our last night. She made a face and said that she'd heard a lot of complaints about that hotel. I told her it got decent reviews and would be okay. Boy was I WRONG!!!SIDE NOTE: Amy at the BWI front desk is the only positive aspect of an otherwise horrific experience that I am going to detail. Thank you Amy for trying to make the best of a bad situation!Anyway, we showed up at 4pm check-in time and Amy booked us into room 211. We went up and opened the door to the room... it reeked of cigarette smoke and the bed looked like it had just been slept in. We went back to the front desk and asked for a different room. Amy asked the maintenance guy Chance to go up and verify the room was clean. He radioed down and said it was okay. So we went up a 2nd time and Chance was cleaning fingerprints off the full-length mirror. He was really nice and was apologetic for the cleaning and said he'd come back if we needed anything. The rest of the room looked and smelled fine. When he left, we opened the door to the bathroom and gagged. The shower was dirty with mildew spots and hair in the drain. The toilet had stains around the rim, the toilet paper roll was empty. Ugghhh! Again, did they not clean this room?!While my husband called down to the front desk to ask if they'd come back to clean the bathroom, I went to the bed and lifted the duvet. Disgusting!!! There were lots of dark hairs and some kind of crumbs under the covers. I pulled them back even further and found cigarette ashes in the bed. WTF??? We immediately went downstairs and asked for a complete refund. There is no way we'd stay there!

Very Good
Traveller Type: Family with Young Children

Wonderful
Traveller Type: Traveling as Couple