Chase at 39 West

Pleasant
Traveller Type: Family with Young Children
  : Derrick was wonderful meeting me to help with the parking situation and show me in. Bed squeaks terribly and there were no pillows, only two shams. I went and bought pillows with pillow cases.

Fair
Traveller Type:
  : Check in was a disaster. Couldn't get the person to answer the phone to let us in. We got to the location around 630. We had to wait until 10 pm to finally get to put our things away and relax because the place had not been cleaned. The man used every excuse he could think of to push blame on someone else.

Fair
Traveller Type: Family with Young Children
  : No food.
  : Check in was HORRIBLE. I had difficulty finding a place to park to check in. Found a spot 3 blocks away, hauled my luggage there only to be told by the desk clerk that she had nothing to do with my reservation and I should call my "contact person". I called the # given in the reservation. Got recording saying "I am here until 5:30pm (it was 3:50pm). The recording gave a second # which I called and got another recording. I left urgent messages at both numbers, waited for a few minutes, then hauled all of my luggage back to the car. As I sat in the car trying to figure out what to do, I got a call back from Lorraine, who was in a meeting, said she was too busy to talk and asked that I call a 3rd number. I did, and reached Derrick and Michelle, the housekeepers for the property. They too were completely unaware that I had a reservation, but were both very kind and friendly. Because nobody was aware of my arrival, the apartment had not been cleaned. Derrick and Michelle did their best to clean it quickly, but Michelle was needing to use a walker, so the process was not rapid and the apartment did not get a total cleaning. One of the bathrooms still smelled of urine and despite Derrick's best effort to vacuum, there were still several tiny bits of sharp plastic pieces that made it unpleasant to go barefoot. When I tried to take a shower the next morning, Water exploded all over the bathroom. discovered a combination of causes: a couple of holes in the shower curtain liner, a tilted shower curtain rod that kept the curtain from staying in place, and two plumbing issues that allowed the water to squirt sideways from multiple locations other than the shower head. The doors in both closets were off the track and almost impossible to open and close. All of these problems were repaired within a few hours of my reporting them to Lorraine. The "Hollywood" style metal bed frames creak badly although the mattresses were memory foam and were comfy.