Riverfront Studio and Resort

Very Good
Traveller Type: Family with Young Children
  : Breakfast was not provided but there is a Starbucks off the lobby.
  : No breakfast provided, no coffee provided even though theres a small hotel coffee maker, lots of hidden fees like parking and resort fees

Very Poor
Traveller Type: Business Traveler
  : The room is clean, comfortable and thoughtfully laid out. And if you're skiing, you'll be spoiled by the ski valet and gondola mere steps from the hotel. Three hot tubs overlooking Eagle River were a treat after a day of skiing. If you decide to book and stay in this property, you'll absolutely love it. Just be sure you're going in with both eyes open in terms of the hidden fees.
  : We've stayed at Vacasa-managed properties in the past, but this will be the last time. We booked this property thru Booking.com, and during the checkout process, the price was marked "the final price shown is the amount you'll pay to the property." But after payment, Vacasa disclosed additional fees: $45/night for valet parking, $35/night resort fee and a separate $50 "booking fee." There is no free parking with this property, despite Vacasa's claims otherwise. After two 30-minute calls and a series of emails, Vacasa finally refunded me for these undisclosed fees. While en route to the property, I received a text message that a technician would be coming to the room "early the next morning" to repair the fireplace. I responded several times (via voice-dictated text message) asking Vacasa to call me instead of texting (because I was driving), so that we could better understand the timing of the technician's arrival and thus plan around it. Vacasa never called me -- and the technician never came during our two-night stay. Vacasa demonstrated serious mismanagement and communication failures for this booking. Fortunately, the property itself is amazing, so our actual stay was absolutely enjoyable.

Fair
Traveller Type: Family with Young Children
  : Got it from hotel front desk.
  : No response at all from hosting agent

Good
Traveller Type: Traveling as Couple
  : great place to stay
  : my booking was manged by a separate company and they were terrible, given us a smaller room then quoted and could not get hold of anyone in there office, next time I book directly with the hotel (there staff was great) but avoid non direct booking with Vacasa Mangement

Very Good
Traveller Type: Family with Young Children
  : We had to supply or buy all our own food which was expected. Nice to have a small kitchenette in the room. The resort has a gondola to the mountain which is great. Also, the outdoor area with three large hot tubs is perfect for the end of the day!
  : Our room was said to be Mountain View in the description but it was notwe were looking at the highway and a large construction zoneoh well!

Very Poor
Traveller Type: Traveling as Couple
  : The location is superb.
  : This was advertised as an apartment but it is only a small hotel room. There is NO free parking and you have to pay extra to Weston that was undisclosed.

Fair
Traveller Type: Traveling as Couple
  : I like that it had nice views, spa was relaxing and room decent size for my husband and I.
  : I didn't like that for the 5 days we were there house keeping ran out if toilet paper. Fridge didn't work toaster didn't work.

Pleasant
Traveller Type: Solo Traveler

Poor
Traveller Type: Traveling as Couple
  : This was an owner's unit reserved through Vacasa. The unit (a studio) did not match the online description (one bedroom unit). The fridge had not been cleaned out. There was no coffee or tea provided. There were no hand towels, no kitchen tea towels. It was advertised as a mountain view and its only view was of the construction site just east of the Westin. Strongly recommend staying away from Vacasa -- who also kept sending (and continues to send) automatically generated email messages saying that our credit card had been denied -- which it never was.
  : See above regarding Vacasa.

Pleasant
Traveller Type: Solo Traveler
  : the amenities
  : when I arrived the front desk did not know what to do with my reservation, they blamed Vacasa and kept me waiting for 2 hours. Andrea was not helpful, but then her manager was attentive and solved the issue. units are private, but I thought Westing was managing my reservation as I booked the hotel with the name Westin. after almost half and a day traveling, this misunderstanding felt so wrong.